Privacy Policy
Last updated: March 2025
Heritage Grove Funeral (“we”, “our”, or “us”) is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard information you provide when you use our website or services.
Information We Collect
We may collect the following information when you contact us or use our services:
- Full name and contact details (phone number, email address)
- Information about the services you enquire about
- Messages and communications you send to us
- Basic website usage data (page visits, browser type) via analytics tools
How We Use Your Information
We use the information we collect to:
- Respond to your enquiries and provide the services you request
- Plan and coordinate funeral or memorial services
- Send confirmations, updates, and relevant communications
- Improve our website and services
- Comply with legal obligations
Sharing of Information
We do not sell or rent your personal information to third parties. We may share information only with trusted service partners (such as form processing services) who assist us in operating our website and services, subject to confidentiality agreements. We may also disclose information when required by law.
Data Security
We take reasonable precautions to protect your information from unauthorised access, disclosure, or loss. All form submissions are encrypted in transit. However, no internet transmission is completely secure, and we cannot guarantee absolute security.
Cookies
Our website may use basic cookies to improve your browsing experience. You can configure your browser to refuse cookies, though this may affect certain site features.
Your Rights
You have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information where appropriate
- Withdraw consent to marketing communications at any time
Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:
- Email: info@heritagegrovefuneral.com
- Phone: +254 746 872 420
- Address: Hospital Road, Outside Mwingi Level IV hospital, Mwingi, Kitui County